{"uid":"cap_oht7YCippebO-AN2zKOO0","slug":"tradepilotusa-support-ticket-triage-2f20e4ba","name":"TradepilotUSA Support Ticket Triage","description":"Classify supplied support-ticket text, summarize symptoms, propose safe diagnostics, and draft a response without sending it. Uses buyer-supplied information only; no external research or outbound actions. Returns a draft for human review.","url":"https://www.tradepilotusa.com/api/agent-commerce/v1/services/support_ticket_triage/execute?utm_source=zero.xyz","method":"POST","headers":{},"bodySchema":{"type":"object","properties":{"brief":{"type":"string","maxLength":12000,"minLength":10},"audience":{"type":"string","maxLength":500},"source_text":{"type":"string","maxLength":32000,"minLength":20}}},"responseSchema":{"type":"json","example":{"task":"support_ticket_triage","summary":"The customer reports that submitting the appointment request form on a mobile browser results in a blank confirmation page. There is no evidence about whether the request was saved or any error detail","artifact":"Illustrative excerpt from a synthetic provider check:\n## Support Ticket Analysis and Response Draft\n\n### Classification\nIssue Type: Web Form Submission Problem\nAffected Feature: Appointment Request Form\nUser Environment: Mobile Browser\n\n### Symptom Summary\nThe customer reports that after submitting the appointment request form via a mobile browser, the confirmation page appears blank. There is no provided screenshot, error code, or confirmation that the request was successfully saved.\n\n### Proposed Safe Diagnostics\n1. Verify if the issue can be rep","provenance":{"source":"buyer_supplied","generated_at":"2026-09-22T14:42:59.819Z","external_research_performed":false},"request_id":"example_support_ticket_triage","assumptions":["The issue occurs specifically on mobile browsers as reported by the customer.","No error codes or screenshots are available from the customer."],"evidence_gaps":["No screenshot or error code from the customer to clarify the blank page issue.","No confirmation whether the appointment request was saved or recorded."],"requires_human_review":true}},"example":null,"exampleRequest":null,"tags":["x402"],"displayCostAmount":"0.25","displayCostAsset":"USDC","priceDynamic":false,"priceHint":null,"priceStatus":"priced","priceSource":"probe","requiresHandshake":false,"reviewCount":0,"rating":{"score":"0.00","successRate":"0.00","reviews":0,"stars":null,"state":"unrated"},"availabilityStatus":"unknown","priceObserved":null,"sessionDeposit":null,"pricing":{"kind":"static","summary":"$0.25/call","primary":{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.25","per":"call","confidence":"exact"},"accepted":[{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.25","per":"call","confidence":"exact"}]},"paymentMethods":[{"uid":"pm_s6qXofuG8cVSoGroprxVe","protocol":"x402","methodType":"crypto","chain":"base","mode":"charge","costAmount":"0.25","costPer":"request","priority":0,"asset":"0x833589fCD6eDb6E08f4c7C32D4f71b54bdA02913","unit":"request","depositMicros":null,"planRef":null}],"brandName":null,"brandSlug":null,"brandBaseUrl":null,"brandDocsUrl":null,"whatItDoes":"Analyzes a raw support ticket or customer complaint, classifies the issue type, summarizes the problem, identifies evidence gaps, and drafts a structured response with diagnostics","exampleAgentPrompt":"Here's a support ticket from a customer saying they got a blank confirmation page after submitting our appointment request form on mobile — can you triage this ticket, classify the issue type, summarize what the problem is, flag any missing info like screenshots or error codes, and draft a first diagnostic response for our support team?","exampleUseCases":[{"title":"Mobile form submission bug report","prompt":"A customer just submitted this ticket: 'I tried to book an appointment on your site from my iPhone and after I hit submit the page just went blank — I don't know if my request went through.' Can you triage it, classify what kind of issue this is, summarize the problem, and tell me what info we're still missing?"},{"title":"Escalation decision for human review","prompt":"I have this customer complaint about a failed payment and I need to know whether it's safe to send an automated response or if a human agent needs to step in — can you analyze it, identify any evidence gaps, and flag whether it requires human review?"},{"title":"Support inbox triage for small business","prompt":"We got a new helpdesk message from a customer saying their invoice download keeps failing in Chrome — can you classify the issue type, write a structured summary of the problem, suggest some safe diagnostic steps, and draft a first response we can send them?"}],"resultDescription":"Returns a JSON object containing the task name, a concise summary of the customer's reported problem, a detailed artifact with issue classification, symptom summary, proposed diagnostic steps, a list of assumptions made, identified evidence gaps (e.g. missing screenshots or error codes), a requires_human_review boolean flag, and a unique request ID with provenance metadata.","failureModes":["source_text too short (below 20 chars) returns validation error","brief field missing or under 10 chars triggers schema rejection","malformed JSON body returns 400 error","unclear or ambiguous ticket text may produce low-confidence classification","missing context in ticket leads to large evidence_gaps list","payment failure via x402 returns 402 before processing"],"whenToPreferThis":"Choose this endpoint when you need automated first-pass analysis of unstructured customer support messages — particularly for classifying issue types, identifying what diagnostic information is missing, and generating a structured draft response before human review. Ideal for small-to-medium businesses using TradepilotUSA that want to reduce manual triage overhead on their helpdesk without building a custom NLP pipeline.","instructions":null,"reviewSummary":null,"reviewSummaryHighlights":null,"reviewSummaryConcerns":null,"reviewSummaryGeneratedAt":null,"activationCount":0,"lastUsedAt":null,"lastSuccessfullyRanAt":null,"lastHealthCheckAt":"2026-10-03T00:41:17.573Z","isFirstParty":false,"canonicalSlug":"tradepilotusa-support-ticket-triage-2f20e4ba"}