{"uid":"cap_nx_fwVYDWk2We-h1uQaP3","slug":"verdict-reply-guard-8ff9c388","name":"Verdict Reply Guard","description":"Output guardrail for customer-support chatbots. Blocks unauthorized promises, invented facts, leaked instructions or customer data, off-topic answers and bad tone before the reply is sent. Returns send, human_review or block.","url":"https://verdict.kechlab.com/v1/reply-guard?utm_source=zero.xyz","method":"POST","headers":{},"bodySchema":{"type":"object","properties":{"facts":{"type":"string","description":"(optional) the known data (order, account...)"},"policy":{"type":"string","description":"(optional) the company policy"},"bot_reply":{"type":"string","description":"the reply the bot is about to send"},"customer_question":{"type":"string","description":"the customer question"}}},"responseSchema":null,"example":null,"exampleRequest":null,"tags":["x402"],"displayCostAmount":"0.0256","displayCostAsset":"USDC","priceDynamic":false,"priceHint":null,"priceStatus":"priced","priceSource":"probe","requiresHandshake":false,"reviewCount":0,"rating":{"score":"0.00","successRate":"0.00","reviews":0,"stars":null,"state":"unrated"},"availabilityStatus":"unknown","priceObserved":null,"sessionDeposit":null,"pricing":{"kind":"static","summary":"$0.0256/call","primary":{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.0256","per":"call","confidence":"exact"},"accepted":[{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.0256","per":"call","confidence":"exact"}]},"paymentMethods":[{"uid":"pm_4qf7nY3IbZXMgfuiGkFFw","protocol":"x402","methodType":"crypto","chain":"base","mode":"charge","costAmount":"0.0256","costPer":"request","priority":0,"asset":"0x833589fCD6eDb6E08f4c7C32D4f71b54bdA02913","unit":"request","depositMicros":null,"planRef":null}],"brandName":null,"brandSlug":null,"brandBaseUrl":null,"brandDocsUrl":null,"whatItDoes":"Screens a customer-support bot's outbound reply for unauthorized promises, hallucinated facts, leaked data, off-topic responses, and tone violations before sending, returning send, human_review, or block.","exampleAgentPrompt":"Before sending this reply to the customer, run it through the reply guard — the customer asked 'Where is my order?', the bot is about to say 'Your order will arrive tomorrow and we'll give you a 20% refund if it's late', and our policy is that we only offer refunds after 5 business days of delay.","exampleUseCases":[{"title":"Block unauthorized refund promise","prompt":"Before my support bot sends this reply, check it against our refund policy — the customer asked about a late delivery and the bot replied 'We'll refund you immediately,' but our policy says refunds only apply after 7 business days. Flag it if the bot is making a promise we can't keep."},{"title":"Route hallucinated fact to human","prompt":"My chatbot just generated this reply to a customer asking about our return window: 'You have 60 days to return any item.' Our actual policy is 30 days — can you screen this before it goes out and route it to a human agent if the bot is inventing facts?"},{"title":"Catch leaked customer data in reply","prompt":"Before we send this support reply, check if it accidentally exposes any sensitive customer info — the bot's draft includes what looks like the customer's full address and account number in the response body, which it should never echo back."}],"resultDescription":"Returns a three-way decision: 'send' (reply is safe to deliver), 'human_review' (reply needs a human agent to check before sending), or 'block' (reply must not be sent), along with a reason describing which guardrail was triggered — unauthorized promise, hallucinated fact, leaked PII, off-topic content, or tone violation.","failureModes":["Missing bot_reply field returns a validation error","Ambiguous or very short replies may produce conservative human_review decisions","Policy or facts fields left empty reduce accuracy of promise and hallucination checks","Very long bot replies may increase latency slightly","Payment failure (402) if USDC balance is insufficient"],"whenToPreferThis":"Choose this endpoint when you need a real-time, pre-send output guardrail specifically for customer-support chatbots — it combines promise detection, hallucination checking, PII leak detection, off-topic filtering, and tone enforcement in a single call, returning an actionable three-way routing decision. Prefer it over generic content moderation APIs when you need policy-aware and fact-aware validation rather than simple toxicity filtering.","instructions":null,"reviewSummary":null,"reviewSummaryHighlights":null,"reviewSummaryConcerns":null,"reviewSummaryGeneratedAt":null,"activationCount":0,"lastUsedAt":null,"lastSuccessfullyRanAt":null,"lastHealthCheckAt":"2026-10-21T07:20:47.727Z","isFirstParty":false,"canonicalSlug":"verdict-reply-guard-8ff9c388"}