{"uid":"cap_RCU2bZD821NKvRytAnxIF","slug":"deskcrew-get-ticket-context-13397b66","name":"DeskCrew Get Ticket Context","description":"DeskCrew is the agent-native helpdesk: one support desk for your site, Slack, and Discord, with an x402 agent door and human-in-the-loop approval.","url":"https://deskcrew.io/api/x402/tools/deskcrew/get_ticket_context?utm_source=zero.xyz","method":"POST","headers":{},"bodySchema":{"type":"object","$schema":"https://json-schema.org/draft/2020-12/schema","required":["input"],"properties":{"input":{"type":"object","required":["type","method"],"properties":{"body":{"type":"object"},"type":{"type":"string","const":"http"},"method":{"enum":["POST","PUT","PATCH"],"type":"string"},"headers":{"type":"object","additionalProperties":{"type":"string"}},"bodyType":{"enum":["json","formData","text"],"type":"string"}},"additionalProperties":false},"output":{"type":"object","required":["type"],"properties":{"type":{"type":"string"},"example":{"type":"object"}}}}},"responseSchema":{"type":"json","example":{"result":"The tool's JSON output, returned directly with no envelope."}},"example":null,"exampleRequest":null,"tags":["x402"],"displayCostAmount":"0.02","displayCostAsset":"USDC","priceDynamic":false,"priceHint":null,"priceStatus":"priced","priceSource":"probe","requiresHandshake":false,"reviewCount":0,"rating":{"score":"0.00","successRate":"0.00","reviews":0,"stars":null,"state":"unrated"},"availabilityStatus":"unknown","priceObserved":null,"sessionDeposit":null,"pricing":{"kind":"static","summary":"$0.02/call","primary":{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.02","per":"call","confidence":"exact"},"accepted":[{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.02","per":"call","confidence":"exact"}]},"paymentMethods":[{"uid":"pm_UIkh7G-BBXIdtmp9eKYZ_","protocol":"x402","methodType":"crypto","chain":"base","mode":"charge","costAmount":"0.02","costPer":"request","priority":0,"asset":"0x833589fCD6eDb6E08f4c7C32D4f71b54bdA02913","unit":"request","depositMicros":null,"planRef":null}],"brandName":null,"brandSlug":null,"brandBaseUrl":null,"brandDocsUrl":null,"whatItDoes":"Retrieves full context for a support ticket, including history, metadata, and related information, from the DeskCrew agent-native helpdesk.","exampleAgentPrompt":"Can you pull the full context for the support ticket I'm working on right now — I need the conversation history, status, and any relevant metadata from DeskCrew before I draft a reply?","exampleUseCases":[{"title":"AI agent pre-reply context fetch","prompt":"Before my support bot responds to the open ticket, grab all the context from DeskCrew — the full message history, status, and any notes — so the agent can craft an informed answer."},{"title":"Human-in-the-loop ticket review","prompt":"Pull up the complete background on that support ticket from DeskCrew, including the conversation thread and current status, so I can review it before approving the agent's suggested response."},{"title":"Cross-channel ticket investigation","prompt":"I got a new Slack message about a support issue — can you fetch the full ticket context from DeskCrew so I can see what's already been discussed and where things stand?"}],"resultDescription":"Returns a JSON object containing the full context for the requested support ticket, including conversation history, ticket status, metadata, and any related information stored in DeskCrew. The exact fields depend on the ticket, but the response is returned directly with no envelope wrapper.","failureModes":["Missing or invalid ticket identifier results in a not-found or bad-request error","Malformed request body causes a validation error","Unauthorized access if payment or authentication headers are missing (x402 payment required at $0.02 USDC)","Ticket does not exist, returning an empty or null result","Network timeout if the DeskCrew backend is temporarily unavailable"],"whenToPreferThis":"Use this endpoint when an AI agent or human operator needs to understand the full background of a support ticket before taking action — such as drafting a reply, escalating an issue, or performing a human-in-the-loop approval step. Prefer this over generic helpdesk APIs when your workflow is agent-native and operates across site, Slack, and Discord channels within the DeskCrew ecosystem.","instructions":null,"reviewSummary":null,"reviewSummaryHighlights":null,"reviewSummaryConcerns":null,"reviewSummaryGeneratedAt":null,"activationCount":0,"lastUsedAt":null,"lastSuccessfullyRanAt":null,"lastHealthCheckAt":"2026-10-31T18:34:24.648Z","isFirstParty":false,"canonicalSlug":"deskcrew-get-ticket-context-13397b66"}