{"uid":"cap_N6Rsd73959H5Bloun7LI-","slug":"customer-support-triage-and-reply-efd120d8","name":"Customer Support Triage and Reply","description":"Customer Support Triage and Reply: Classify a customer message, identify a next action and draft a short reply grounded in the supplied policy. No email is sent. Message and policy each limited to 800 characters. 0.01 USDC includes one customer message and policy.","url":"https://market.datapackvibe.com/x402/assistant-support-reply-pack?utm_source=zero.xyz","method":"POST","headers":{},"bodySchema":{"type":"object","properties":{"policy":{"type":"string","default":"Refunds can be requested within thirty days. Support opens Monday to Friday from 09:00 to 17:00.","maxLength":800,"minLength":1},"message":{"type":"string","default":"My order arrived damaged yesterday. Can I get a refund?","maxLength":800,"minLength":1}}},"responseSchema":null,"example":null,"exampleRequest":null,"tags":["x402"],"displayCostAmount":"0.01","displayCostAsset":"USDC","priceDynamic":false,"priceHint":null,"priceStatus":"priced","priceSource":"probe","requiresHandshake":false,"reviewCount":0,"rating":{"score":"0.00","successRate":"0.00","reviews":0,"stars":null,"state":"unrated"},"availabilityStatus":"unknown","priceObserved":null,"sessionDeposit":null,"pricing":{"kind":"static","summary":"$0.01/call","primary":{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.01","per":"call","confidence":"exact"},"accepted":[{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.01","per":"call","confidence":"exact"}]},"paymentMethods":[{"uid":"pm_DR3pX7wfN43rxnmnqbOr7","protocol":"x402","methodType":"crypto","chain":"base","mode":"charge","costAmount":"0.01","costPer":"request","priority":0,"asset":"0x833589fCD6eDb6E08f4c7C32D4f71b54bdA02913","unit":"request","depositMicros":null,"planRef":null}],"brandName":null,"brandSlug":null,"brandBaseUrl":null,"brandDocsUrl":null,"whatItDoes":"Classifies a customer message, identifies a next action, and drafts a short policy-grounded reply — without sending any email","exampleAgentPrompt":"Triage this customer message — 'My order arrived damaged yesterday. Can I get a refund?' — using this policy: 'Refunds can be requested within thirty days. Support opens Monday to Friday from 09:00 to 17:00.' Then classify it and draft a short reply I can review before sending.","exampleUseCases":[{"title":"Damaged goods refund triage","prompt":"A customer just wrote: 'My package arrived completely crushed and the item inside is broken. I want my money back immediately.' Our policy says refunds are accepted within 14 days for damaged items and support is open Mon–Fri 9am–5pm. Can you classify this message, tell me the right next action, and draft a polite short reply I can send?"},{"title":"Out-of-hours inquiry handling","prompt":"Someone emailed us saying 'I've been waiting 3 weeks for a response to my last ticket, this is unacceptable.' Our policy is that we respond within 2 business days Mon–Fri 9–5 and escalate after 5 days. Triage this complaint and draft a short reply that acknowledges the delay and explains next steps."},{"title":"Return eligibility check and reply draft","prompt":"Draft a support reply for this customer message: 'I bought a pair of shoes two months ago and one sole is already peeling. Can I return them?' Our policy covers manufacturing defects for 90 days but not normal wear. Classify the request and tell me what action to take, then give me a short reply I can review."}],"resultDescription":"Returns a classification of the customer message (e.g. refund request, complaint, inquiry), an identified next action for the support agent, and a short draft reply grounded in the supplied policy text — ready for human review before sending.","failureModes":["Message or policy exceeds 800 characters — request rejected with validation error","Missing required 'message' or 'policy' fields — returns 400 bad request","Ambiguous or very short message may produce a generic classification with low confidence","Policy text that contradicts itself may result in an inconsistent or hedged draft reply","Payment not included or invalid — x402 payment required error"],"whenToPreferThis":"Choose this endpoint when you need a lightweight, policy-grounded classification and reply draft for a single customer message without triggering any send action. Ideal for human-in-the-loop support workflows, inbox triage agents, or small businesses that want to automate first-pass response drafting without a full helpdesk platform. Best when message and policy each fit within 800 characters and you want a fast, pay-per-call solution rather than a subscription service.","instructions":null,"reviewSummary":null,"reviewSummaryHighlights":null,"reviewSummaryConcerns":null,"reviewSummaryGeneratedAt":null,"activationCount":0,"lastUsedAt":null,"lastSuccessfullyRanAt":null,"lastHealthCheckAt":"2026-10-30T07:22:13.548Z","isFirstParty":false,"canonicalSlug":"customer-support-triage-and-reply-efd120d8"}