{"uid":"cap_7GS6XJai6Q8D_eQ4iMz3c","slug":"support-ticket-classifier-2ef61963","name":"Support Ticket Classifier","description":"Text classification with your own custom labels (2-20) - categorize a support ticket, a review, or any text into the best-fitting label, with a confidence score and an alternate label. Powered by Jev, falling back to a Groq-hosted LLM if Jev is slow or unavailable - under 4.5s guaranteed. Try GET /classify/sample.","url":"https://x402.agentindex.world/classify?utm_source=zero.xyz","method":"GET","headers":{},"bodySchema":{"type":"object","properties":{"text":{"type":"string","description":"Text to classify, up to 4000 characters."},"labels":{"type":"array","items":{"type":"string"},"maxItems":20,"minItems":2,"description":"2 to 20 candidate labels, your own choice of wording."}}},"responseSchema":null,"example":null,"exampleRequest":null,"tags":["x402"],"displayCostAmount":"0.003","displayCostAsset":"USDC","priceDynamic":false,"priceHint":null,"priceStatus":"priced","priceSource":"probe","requiresHandshake":false,"reviewCount":0,"rating":{"score":"0.00","successRate":"0.00","reviews":0,"stars":null,"state":"unrated"},"availabilityStatus":"unknown","priceObserved":null,"sessionDeposit":null,"pricing":{"kind":"static","summary":"$0.003/call","primary":{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.003","per":"call","confidence":"exact"},"accepted":[{"kind":"static","protocol":"x402","network":"base","amountUsd":"0.003","per":"call","confidence":"exact"}]},"paymentMethods":[{"uid":"pm_NfXSdzM04hLmITjTqqRE3","protocol":"x402","methodType":"crypto","chain":"base","mode":"charge","costAmount":"0.003","costPer":"request","priority":0,"asset":"0x833589fCD6eDb6E08f4c7C32D4f71b54bdA02913","unit":"request","depositMicros":null,"planRef":null}],"brandName":null,"brandSlug":null,"brandBaseUrl":null,"brandDocsUrl":null,"whatItDoes":"Classifies any text into 2–20 custom labels with a confidence score and alternate label, optimized for support tickets, reviews, and general text categorization.","exampleAgentPrompt":"Classify this support ticket — 'My subscription was charged twice this month and I can't reach anyone for a refund' — into one of these labels: billing, technical issue, account access, general inquiry, and tell me the confidence score and second-best label.","exampleUseCases":[{"title":"Support inbox routing for agents","prompt":"Classify this customer message into one of these categories: billing, shipping, returns, technical support, or general inquiry, and give me the confidence score: 'My order arrived damaged and I need a replacement sent ASAP.'"},{"title":"Product review sentiment bucketing","prompt":"Take this product review and classify it as positive, mixed, or negative with a confidence score and alternate label: 'The battery life is fantastic but the screen cracked after two weeks of normal use.'"},{"title":"Bug report priority triage","prompt":"Classify this bug report as critical, high, medium, or low priority and give me the confidence and runner-up label: 'The entire checkout flow crashes on iOS 17 whenever a coupon code is applied.'"}],"resultDescription":"Returns the best-fitting label from your provided list, a confidence score (0–1), and an alternate (runner-up) label — delivered in under 4.5 seconds guaranteed.","failureModes":["Fewer than 2 or more than 20 labels provided — request rejected","Text exceeds 4000 characters — likely truncation or rejection","Both Jev and Groq fallback unavailable — timeout or 503 error","Ambiguous text with nearly equal label scores — low confidence score with unreliable alternate label","Payment not received or insufficient USDC — 402 payment required error"],"whenToPreferThis":"Choose this endpoint when you need fast, custom-label text classification with a confidence score and a runner-up label, especially for support ticket routing, review categorization, or any arbitrary label taxonomy you define yourself. It's ideal when you want to avoid training a custom model and need a sub-4.5s response with a fallback guarantee. Prefer it over fixed-label sentiment classifiers when your labels are domain-specific or change frequently.","instructions":null,"reviewSummary":null,"reviewSummaryHighlights":null,"reviewSummaryConcerns":null,"reviewSummaryGeneratedAt":null,"activationCount":0,"lastUsedAt":null,"lastSuccessfullyRanAt":null,"lastHealthCheckAt":"2026-10-01T06:42:41.296Z","isFirstParty":false,"canonicalSlug":"support-ticket-classifier-2ef61963"}